Direct answers
Questions should not need a phone tree.
Property-specific listings, written leases, and direct written instructions control when they differ from a general answer here.
How do I know which homes are actually available?
The Available Homes page is the official source for current availability. A property’s status will show whether it is available, coming soon, or no longer accepting applications.
Does submitting an application reserve a property?
No. Submission does not guarantee approval or reserve a property unless Liber-Tea Ventures explicitly confirms that in writing.
What information is considered during an application?
Review the published Rental Criteria before applying. Property requirements and any separate screening step will be explained before sensitive information is requested.
How do I report something that needs repaired?
Use the maintenance request page in the Resident Center. Describe what you observe and add photographs only when it is safe. If there is immediate danger, follow the Emergency Guidance page and contact emergency services first.
Where do I pay rent?
Use the Pay Rent page to open the approved secure provider. Liber-Tea Ventures will not ask you to type bank or card credentials directly into this website.
Are pets allowed?
Pet policies may differ by property and will be stated in the listing and lease. Assistance-animal requests are handled separately from ordinary pet policies and in accordance with applicable requirements.
What if I need help using the website or application?
Use the Contact page to request assistance or a reasonable accommodation. We will work to provide another usable way to access the information or process.